Terms of service

TERMS OF SERVICE

Last updated: 9 September 2026

OVERVIEW

Welcome to Y² Pearls.

This website is operated by Y2 PEARLS & JEWELLERY LTD, trading as Y² Pearls ("Y² Pearls", "we", "us" or "our").

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell our products.

By visiting our website, creating an account and/or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies referred to on our website.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.

If you do not agree with these Terms, you should not use our website or purchase products from us.

1. ABOUT US

Legal company name: Y2 PEARLS & JEWELLERY LTD
Trading name: Y² Pearls
Company number: 17448810
Registered office: 5 Landbeach, Welwyn Garden City, AL7 2QB, United Kingdom
Registered in: England and Wales
Email: hello@ysquirepearls.com
Website: ysquirepearls.com

Y² Pearls is a jewellery brand offering pearl jewellery and selected jewellery designs and accessories.

2. ELIGIBILITY AND ACCOUNTS

By using our website and placing an order, you confirm that you are legally capable of entering into a binding contract.

You agree that the information you provide when placing an order or creating an account is accurate, current and complete.

You are responsible for maintaining the confidentiality and security of your account details and password.

Please notify us promptly if you believe your account has been accessed without your permission.

3. OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, measurements, materials and other information displayed on our website are accurate.

Where a product contains natural pearls or other natural materials, variations may occur in colour, lustre, shape, surface, size and appearance. These natural variations form part of the individual character of such materials and are not necessarily defects.

Other beads, stones and jewellery components may also show minor variations between individual pieces.

Product photographs are intended to represent our products as accurately as reasonably possible. Colours and appearance may vary slightly depending on lighting, photography and your device or screen settings.

The materials and characteristics of individual products will be described on the relevant product page where applicable.

We may update product descriptions or discontinue products where reasonably necessary.

4. PRICES

Prices displayed on our UK store are shown in pounds sterling (GBP) unless stated otherwise.

Prices will include VAT or other taxes where required by applicable law.

Delivery charges and any other applicable charges will be displayed before you complete your order.

We may change prices from time to time. Price changes will not affect orders that we have already accepted.

If an obvious pricing error occurs, we may contact you before accepting the order and give you the option to purchase at the correct price or cancel the order.

If payment has already been taken and we cancel the order, the relevant amount will be refunded.

5. ORDERS AND CONTRACT FORMATION

When you submit an order, you are making an offer to purchase the products in your order.

We may send an order acknowledgement confirming that we have received your order. An acknowledgement does not by itself mean that your order has been accepted.

Unless we tell you otherwise, a contract between you and Y2 PEARLS & JEWELLERY LTD is formed when we send confirmation that your order has been dispatched.

We may decline or cancel an order where reasonably necessary, including where:

a product is unavailable;
payment cannot be authorised;
there is an obvious pricing or product-description error;
we reasonably suspect fraudulent or unauthorised activity;
delivery restrictions prevent us from fulfilling the order; or
we are otherwise unable lawfully to fulfil the order.

If we cancel an order after payment has been taken, we will refund the relevant amount.

6. PAYMENT

Payment must be made using one of the payment methods available during checkout.

Payments may be processed by Shopify and/or authorised third-party payment providers.

You confirm that you are authorised to use the payment method provided.

We do not normally receive or store your complete payment-card details when payments are handled by authorised payment providers.

The payment methods available may change from time to time.

7. SHIPPING AND DELIVERY

We are currently launching with delivery to the United Kingdom only.

Available delivery services, charges and estimated delivery times are explained in our Shipping Policy and displayed at checkout.

Order-processing time is separate from carrier transit time.

We will take reasonable steps to deliver your order within the timeframe stated.

Unless another delivery period has been agreed, goods will be delivered within the period required by applicable consumer law.

Risk in the goods remains with us until the goods come into your physical possession, or the possession of a person identified by you to receive them, except where applicable law provides otherwise.

Delivery may occasionally be delayed because of circumstances outside our reasonable control.

Please see our Shipping Policy for full details.

8. CANCELLATIONS, RETURNS AND REFUNDS

We offer a voluntary 30-day returns policy, subject to the conditions contained in our Return and Refund Policy.

This voluntary policy is in addition to your statutory consumer rights.

For eligible online purchases, UK consumers generally have the right to notify us that they wish to cancel within 14 days after receiving the goods, subject to applicable legal exceptions.

Our Return and Refund Policy explains cancellation procedures, return postage, refund arrangements and applicable exceptions.

Your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected by these Terms.

Please see our Return and Refund Policy for full details.

9. PERSONALISED AND CUSTOMISED JEWELLERY

Some products may be personalised, engraved, resized or otherwise produced specifically according to a customer's requirements.

Where permitted by law, statutory change-of-mind cancellation rights may not apply to goods made to the customer's specifications or which are clearly personalised.

Any applicable restriction will be explained where appropriate.

This does not affect your rights where a personalised or customised product is faulty, damaged, misdescribed or otherwise fails to meet applicable legal requirements.

10. JEWELLERY CARE

Jewellery requires appropriate care.

Customers should follow any care instructions supplied with a product or published on our website.

Pearls and some jewellery materials may be affected by perfumes, cosmetics, chemicals, excessive moisture, heat, impact or inappropriate storage.

Normal wear and tear, accidental damage or damage resulting from misuse or failure to follow reasonable care instructions will not normally be considered a manufacturing defect.

Nothing in this section limits your statutory rights regarding faulty goods.

11. PRODUCT AVAILABILITY

All products are subject to availability.

Some Y² Pearls products and collections may be stocked in limited quantities.

Adding an item to your shopping basket does not reserve that item.

If an item becomes unavailable after you place an order, we will notify you. Where we cannot supply the item, we will refund any amount paid for it.

12. PROMOTIONS AND DISCOUNT CODES

We may occasionally offer promotional discounts, discount codes or special offers.

Promotions may have separate eligibility requirements, conditions and expiry dates.

Unless otherwise stated, promotional codes cannot be exchanged for cash or combined with other promotional offers.

We may withdraw or amend promotions where reasonably necessary without affecting orders already accepted.

Promotional offers do not affect your statutory rights.

13. GIFT CARDS

Where Y² Pearls offers gift cards, additional terms may apply.

Gift cards cannot normally be exchanged for cash except where required by law.

Your statutory rights are unaffected.

14. INTELLECTUAL PROPERTY

The content of the Y² Pearls website, including our branding, logos, photographs, product photography, graphics, designs, text, product descriptions, videos and other website content, is owned by or licensed to us unless otherwise stated.

Such material may be protected by copyright, trade mark, design and other intellectual-property laws.

You may use our website for your personal, non-commercial shopping purposes.

You must not reproduce, copy, distribute or commercially exploit protected material without prior written permission except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

15. CUSTOMER REVIEWS AND CONTENT

If you submit a review, photograph, comment or other content to us, you confirm that you have the rights required to provide that content.

You must not submit content that is unlawful, defamatory, abusive, fraudulent, misleading or infringes another person's intellectual-property or privacy rights.

Where you give us permission to use customer-generated content for marketing or promotional purposes, we will use it in accordance with the permission provided and applicable law.

16. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services.

We are not responsible for third-party websites or services that we do not operate.

You should review the applicable terms and privacy policies of third-party services you choose to use.

17. SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the ecommerce technology used to operate our online store.

Products purchased from the Y² Pearls store are sold by Y2 PEARLS & JEWELLERY LTD, not Shopify.

Shopify and other authorised providers may process information necessary to operate the website, process transactions and provide services.

Please see our Privacy Policy for information about how personal information is handled.

18. PRIVACY AND DATA PROTECTION

We take the protection of personal information seriously.

Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with and your available rights.

Please review our Privacy Policy for further information.

19. ACCEPTABLE USE

You must not use our website:

for unlawful or fraudulent purposes;
to infringe our intellectual-property rights or those of another person;
to transmit malware or harmful code;
to interfere with the security or operation of the website;
to obtain unauthorised access to systems or accounts;
to collect personal information unlawfully;
to impersonate another person; or
in any manner that violates applicable law.

We may restrict or suspend access where reasonably necessary to protect our customers, systems or business.

20. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing excludes or restricts your statutory rights regarding goods that are faulty, not as described, of unsatisfactory quality or otherwise fail to meet applicable legal requirements.

We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If you are a consumer, we are responsible for loss or damage that is a foreseeable consequence of our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We will not seek to exclude or unfairly restrict rights provided to consumers by law.

UK consumer goods have statutory protections including that they be as described, of satisfactory quality and fit for purpose.

21. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures resulting from circumstances genuinely outside our reasonable control.

These may include serious transport disruption, severe weather, natural disasters, industrial disputes, governmental action, telecommunications failures or similar events.

Where such an event materially affects your order, we will take reasonable steps to inform you and minimise its effect.

Your statutory rights remain unaffected.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our products, services, business practices or applicable law.

The latest version will be published on our website together with its last-updated date.

Changes will not retrospectively alter the terms applying to an order already accepted by us.

23. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

24. GOVERNING LAW AND JURISDICTION

These Terms and contracts between you and Y2 PEARLS & JEWELLERY LTD are governed by the laws of England and Wales.

If you are a consumer resident elsewhere within the United Kingdom, you will continue to benefit from any mandatory consumer protections available to you under applicable law and may have rights to bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in these Terms limits any jurisdictional rights that cannot lawfully be excluded.

25. CONTACT AND COMPLAINTS

If you have a question, complaint or concern about these Terms, an order or one of our products, please contact us.

Y2 PEARLS & JEWELLERY LTD
Trading as Y² Pearls

Company number: 17448810
Registered office: 5 Landbeach, Welwyn Garden City, AL7 2QB, United Kingdom
Registered in: England and Wales

Email: hello@ysquirepearls.com
Website: ysquirepearls.com

Please contact us before returning products. The registered office should not automatically be treated as the returns address unless we specifically instruct you to send a return there.