Refund policy
RETURN AND REFUND POLICY
Last updated: 9 September 2026
At Y² Pearls, we want you to be delighted with your purchase. This policy explains our voluntary 30-day returns policy and your statutory rights as a UK consumer.
30-DAY RETURNS
We offer a voluntary 30-day return period. You have 30 days from the date you receive your order to request a return.
For returns made under our voluntary 30-day policy, items should be:
- unworn and unused;
- in their original condition;
- with any tags or protective materials still attached; and
- where reasonably possible, returned with their original packaging.
You will also need your order number or other proof of purchase.
To request a return, contact:
Please contact us before sending an item back so that we can provide the appropriate return instructions.
This voluntary returns policy is in addition to, and does not limit, your statutory consumer rights.
RETURN POSTAGE
For change-of-mind returns under our voluntary 30-day returns policy, you are responsible for the cost of returning the item unless we agree otherwise.
Where you exercise a statutory cancellation right, you are responsible for the direct cost of returning the goods unless we have agreed to pay it or the law requires us to do so.
We strongly recommend using a tracked and appropriately insured delivery service when returning jewellery.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will provide appropriate return instructions and will cover reasonable return costs where required by law.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item is damaged, faulty, not as described or you receive the wrong item, contact us as soon as possible at:
Please include your order number and details of the issue. Photographs may help us investigate the problem.
Goods supplied to consumers must meet applicable legal requirements, including being as described, of satisfactory quality and fit for purpose.
Where goods do not meet these requirements, we will provide the remedy required under applicable UK consumer law.
Nothing in this policy limits or excludes your statutory rights.
EXCEPTIONS TO CHANGE-OF-MIND RETURNS
Certain goods may be excluded from statutory or voluntary change-of-mind returns where permitted by law.
This may include:
Personalised or customised items
Goods made specifically to your specifications or which are clearly personalised may not qualify for change-of-mind cancellation.
Sealed hygiene-sensitive goods
Where a product is supplied with a hygiene seal and becomes unsuitable for return for health or hygiene reasons once that seal has been broken, a change-of-mind return may not be accepted where the law permits.
Any applicable restriction will be clearly identified where appropriate.
These exclusions do not affect your rights where goods are faulty, damaged, misdescribed or otherwise do not meet your statutory rights.
Please contact us if you are unsure whether an item can be returned.
SALE ITEMS
Sale and promotional items are covered by the same statutory consumer rights as full-price items.
Unless a lawful exception applies, eligible online sale items may also be returned in accordance with our 30-day returns policy.
EXCHANGES
If you would like a different item, please contact us.
Where appropriate, the simplest method may be to return the original item and place a new order for the replacement.
Availability of replacement products cannot be guaranteed.
UK ONLINE CANCELLATION RIGHTS
If you are a UK consumer purchasing eligible goods online, you generally have the right to cancel your order without giving a reason.
You must normally tell us that you wish to cancel within 14 days after receiving the goods.
After notifying us, you normally have a further 14 days to return the goods.
You may inspect and handle goods to the extent that you reasonably could in a shop.
Where permitted by law, we may reduce a refund to reflect a reduction in the value of goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.
ORIGINAL DELIVERY COSTS
Where you exercise your statutory right to cancel, we will refund the cost of our least expensive standard delivery option applicable to your order.
If you selected a more expensive delivery service than our least expensive standard delivery option, we are not required to refund the additional delivery cost above the standard delivery amount.
For returns made solely under our voluntary 30-day returns policy after the statutory cancellation period has expired, original delivery charges are not normally refundable unless we agree otherwise or the law requires a refund.
REFUNDS
We will notify you once we have received and inspected your return.
Approved refunds will be made to the original payment method.
For statutory cancellations, we will process refunds within the period required by UK consumer law.
Where legally permitted, we may withhold the refund until:
- we receive the returned goods; or
- you provide evidence that the goods have been sent back,
whichever occurs first.
After we issue a refund, your bank, card provider or payment provider may require additional processing time before the money appears in your account.
CANCELLATION FORM
You do not have to use this form, but you may use it if you wish to exercise a statutory cancellation right.
To:
Y2 PEARLS & JEWELLERY LTD
5 Landbeach
Welwyn Garden City
AL7 2QB
United Kingdom
Email: hello@ysquirepearls.com
I hereby give notice that I wish to cancel my contract for the following goods:
Goods: _______________________________
Order number: _________________________
Ordered on: ___________________________
Received on: __________________________
Customer name: _______________________
Customer address: _____________________
Date: _________________________________
If submitted on paper:
Signature: ____________________________
CONTACT US
Y² Pearls is the trading name of:
Y2 PEARLS & JEWELLERY LTD
Company number: 17448810
Registered office: 5 Landbeach, Welwyn Garden City, AL7 2QB, United Kingdom
Registered in: England and Wales
Email: hello@ysquirepearls.com
Website: ysquirepearls.com