Shipping policy
Last updated: 20 September 2026
At Y² Pearls, we take care to ensure that your jewellery is carefully packaged and delivered securely.
ORDER PROCESSING AND MADE-TO-ORDER ITEMS
We’ll check availability and email you within 24 hours of placing your order to confirm your delivery timeframe.
Ready-to-send items: Orders are normally dispatched within 1–2 working days. Standard delivery normally takes approximately 2–3 working days after dispatch.
Made-to-order items: If an item is not immediately available, it may be prepared or made to order. Please allow 7–14 working days from placing your order until you receive it. This timeframe includes preparation and delivery, so you do not need to add a separate carrier transit time.
Working days are Monday to Friday, excluding UK bank holidays.
We’ll email you when your order is dispatched. If we anticipate a delay beyond the confirmed timeframe, we’ll contact you with an update.
UK DELIVERY
We currently deliver to addresses within the United Kingdom only. We do not offer collection or in-store pickup.
Launch Offer — Free UK Standard Delivery
From 1 October 2026 until 31 December 2026, UK standard delivery is FREE on all orders, with no minimum spend.
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Delivery charge: £0.00
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No minimum order value
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Ready-to-send items are normally dispatched within 1–2 working days
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Standard delivery normally takes approximately 2–3 working days after dispatch
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Made-to-order items will normally be delivered within 7–14 working days from the date of order, including preparation and delivery
During the launch offer, UK standard delivery is the delivery service available at checkout.
The free UK delivery launch offer applies to eligible orders placed up to and including 31 December 2026.
Delivery charges and available delivery services for orders placed from 1 January 2027 will be displayed at checkout and reflected in this Shipping Policy before they apply.
TRACKING
Where tracking is available, you will receive a dispatch confirmation containing your tracking information once your order has been shipped.
Please allow some time after dispatch for tracking information to become active.
SECURE DELIVERY
Jewellery orders may be sent using tracked, signature-required or other secure delivery services where appropriate.
A signature, photograph or other proof of delivery may be required.
DELIVERY TIMES
Delivery dates and timeframes shown on our website, in order communications or at checkout are estimates unless expressly stated otherwise.
Ready-to-send items are normally dispatched within 1–2 working days.
For made-to-order items, please allow 7–14 working days from placing your order until delivery.
Delays may occasionally occur because of circumstances outside our reasonable control, including postal disruption, severe weather, public holidays or other unexpected events.
If your order is significantly delayed, please contact us at hello@ysquirepearls.com and we will assist you.
DELIVERY ADDRESS
Please ensure that your name, delivery address and postcode are complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible at hello@ysquirepearls.com.
We will try to amend the delivery details before dispatch, but we cannot guarantee that changes will be possible once your order has entered the fulfilment or shipping process.
FAILED DELIVERY OR RETURN TO SENDER
If an order is returned to us because the delivery address provided was incorrect or incomplete, or because delivery could not be completed, please contact us so that we can arrange the appropriate next steps.
Additional delivery charges may apply where redelivery is required.
LOST OR DAMAGED PARCELS
If your parcel appears to be lost, arrives damaged or you experience another delivery problem, please contact us as soon as possible at hello@ysquirepearls.com.
Please provide your order number and details of the problem. Photographs of damaged packaging or products may help us investigate your claim.
We will work with you and the delivery provider to resolve the matter.
Please retain any damaged packaging until we confirm that it is no longer required.
INTERNATIONAL DELIVERY
Y² Pearls is currently launching with UK delivery only.
European Union and other international destinations are not currently available for checkout.
We may introduce international delivery in the future. Before international ordering is enabled, applicable shipping costs, delivery estimates, customs information, duties and any relevant return arrangements will be provided.
RETURNS
Return delivery arrangements are covered by our Return and Refund Policy.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Nothing in this Shipping Policy affects your statutory consumer rights.
CONTACT US
Y² Pearls is the trading name of:
Y2 PEARLS & JEWELLERY LTD
Company number: 17448810
Registered office: 5 Landbeach, Welwyn Garden City, AL7 2QB, United Kingdom
Registered in: England and Wales
Email: hello@ysquirepearls.com
Website: ysquirepearls.com